Putting Safety and Customer Care First
At AEP Ohio, our dedication to safety and exceptional customer service is at the core of everything we do. Recently, a family in Findlay faced a challenge that highlighted these principles when they planned to extend the second story of their home. Unfortunately, the previous homeowner had planted a tree directly beneath their power lines, …
Your Questions Answered: Outages, Infrastructure and Forestry
We’re committed to keeping our customers informed about what matters most to them. Over the past month, customers like you have had questions about power outages, electric infrastructure and usage and forestry maintenance. If you’re also wondering about these topics, you’re in the right place. Below are answers to your most frequently asked questions. Outages: …
Energy Efficiency vs. Conservation: What’s the Difference (and Does It Matter)?
Ever feel like “energy efficiency” and “energy conservation” are just buzzwords? They’re often used when talking about sustainability and the environment, but what do they really mean for you and your home? While both help reduce energy use, they’re actually different paths to the same goal. Let’s break it down so you can be empowered …
AEP Ohio Launches New Spanish Website
AEP Ohio is proud to announce the launch of its Spanish-language website, Espanol.AEPOhio.com. This new resource allows customers to easily access essential services in Spanish, including bill payment, outage reporting, payment assistance information and more. According to the Ohio Commission on Hispanic/Latino Affairs (OCHLA), the number of Latinos in Ohio has grown by 140% since …
How Safety Town Lights Up Electrical Awareness for Kids
It’s called Safety Town — a 3D interactive presentation that incorporates real electricity. It features a variety of scenarios to teach children (and adults) how to stay safe around electricity. One of the kids’ favorites involves a scenario where a bagel gets stuck in the toaster, and mom tries to get it out with a …
Who’s Responsible for Your Electric Meter?
Ever wonder what that electric meter on the side of your home does or who’s in charge of fixing it if something goes wrong? You’re not alone. Here’s a quick breakdown of what AEP Ohio handles and what your responsibility is as the homeowner. First, what’s the electric meter for? Your meter measures in kilowatt-hours …
